How do I get started using your quality concierge services?
Its easy… complete our online registration here, once approved
we will contact you via the information you have provided us. Personal
assistant services are provided as you request. You arrange the
dates and times of services to be provided by your personal assistant.
Business interest should send an email or contact our corporate
headquarters for details.
How are concierge and other services paid for?
Commercial clients have the option for automatic payment, invoicing,
and other options tailored to companies program. Private clients
pay by credit card or check and automatic payment options are
available.
When can I expect to have my services rendered?
Requests for concierge services must be presented 3 hours or more
in advance of required delivery to ensure completion. All information
must be complete for acceptance of service request. You will
be notified immediately of insufficient information. VIP Personal
Assistant service requests must be provided 24 hours or more
in advance of required delivery. Last minute requests are honored.
What if a client needs a unique service provided?
As a full-service concierge tell us what you need and consider
it done! Our mission is to provide personal assistance and professional
recommendations for all your needs.
| Excellent |
We
will guarantee a quality service that meets or exceeds
our client’s
expectations.
We will
measure our performance against the "best in
the business." |
| Timeliness |
We
will provide our clients with realistic delivery times based
on the nature of the request.
(General information) We will fulfill our clients request
for information promptly.
(Special requests) We will fulfill special requests by the
agreed-on delivery date, usually within 24 hours.
(Surveys) We will meet all dates and deliverable request
as documented in the timelines we negotiate with you. |
| Responsiveness |
We
will respond promptly to all requests in accord with our
resources and capabilities.
We will acknowledge receipt of an e-mail, FAX, or telephone
call immediately.
We will cover the telephones at all client-contact points
during operating hours.
We
will investigate and act to resolve our client’s
complaints within two working days of their receipt. |
| Accessibility |
We will provide you with choices for products, services,
and the means of delivery.
We will periodically survey our clients to assess their
needs.
We will use the results of these client surveys for quality
service development. |
| Commitment |
We will be courteous, respectful, responsible, and professional
at all times.
We
will take responsibility for fulfilling our client’s
requests to the best of our knowledge and skills.
We will make sure if we need to refer our clients request
that the person we are referring our clients to can provide
assistance or an answer. |
